Customer Experience Cloud
CUJO is the Customer Experience Cloud which digitizes the customer’s journey. The platform enables a detailed analysis of your customer transactions, customer classification and behavioral prediction, using AI-based algorithms
for targeted communication and personalized offers.
Customer Journey Digitization — Innovative Customer Experience
Your customers will fall in love with you: Regardless of which sales channel, they will experience personal contact and a seamless, innovative shopping experience. Personalized offers, tailored to the customer’s individual preferences, modern contact methods, e.g. location based real-time advertising via push notifications.
"Know Your Customer" using Self-Service-BI
Do you really know your customers? Take advantage of 360° views of every single customer through the integrated Self-Service BI. Discover and define buyer groups and speak specifically to them using individual strategies, such as: Specific product enthusiasts, regular customers, occasional buyers, young customers, new customers.
Marketing Campaign Performance Booster
Data Driven Marketing. Target groups enhance the relevance of your campaigns. Flexible coupons and discount functions increase your marketing action radius. Target groups and marketing automation improve marketing efficiency.
USED IN OVER 10 COUNTRIES
MORE THAN 500,000 REGISTRATIONS
MORE THAN 10,000,000 TRANSACTIONS
THAT’S WHY NOT ONLY YOUR CUSTOMERS,
BUT YOU, WILL BE HAPPY WITH CUJO:
CUJO ist GDPR compliant
With CUJO, you can rest assured.
The platform ensures that all GDPR (General Data Protection Regulation)
requirements are met, including marketing permissions and much more.
CUJO can work with all POS systems.
Flexible interfaces allow connections
to a variety of POS systems.
CUJO can basically deal with it all.
Thanks to adapter technology, the slim chameleon among different CRM loyalty platforms easily combines with other systems. Therefore, it perfectly fits into your IT architecture.
CUJO can deal with globalism.
A variety of languages, legal requirements, functional technical systems, different levels of IT, … CUJO offers the requirements to handle the global challenge.
CUJO runs on the cloud.
This is perfect for companies wanting to be, and stay, technology leaders. Innovative services, fast implementation. Flexible and low cost.
CUJO OFFERS THAT AND MUCH MORE:
360° Customer Insights & Analytics
Evaluate the multichannel purchase history of your customers, right down to individual transactions – with a 360° customer and business view.
Reward your customers’ loyalty. They can earn loyalty points with every off-line or online purchase, pay with loyalty points or obtain status benefits.
Customer Classification and Prediction Agent
Make use of the customers’ fully automated and dynamic real-time classification based on criteria you deem important.
Real-time customer touch-point integration
Integrate CUJO into all customer interaction points to create a unified shopping experience.
Quickly and easily create your own discount promotions and play them throughout all sales channels.
Single Sign-On & Social Media Integration
With single sign-on and social media integration, you can give your customers the quickest possible access.
Closed Loop Reporting
Immediate and continuous measurement of the your campaign’s success – from communication start to the final sales transaction.
Best-of-Breed Approach to Campaign Management Systems
With fully automatic near-time adapters, you can integrate your preferred campaign management system easily.
Happy Customers, Happy Clients
LISTEN TO WHAT OUR CUSTOMER VAPIANO SAYS
AND WHY MICROSOFT SUPPORTS CUJO:
And who prefers reading,
find the success stories here:
Ryf Coiffeur GmbH Hairdresser
Digitization makes chains of infection traceable
Ryf Coiffeur implements innovative customer management in only 10 days.
CUJO helps with COVID-19 Requirements
Restart after lockdown
Ryf Coiffeur scores highly thanks to digitization.
Vapiano SE Fast & Casual Dining
How data analysis and AI make the customer approach personal and efficient.