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Customers

Customer Experience Cloud

CUJO is the Customer Experience Cloud which digitizes the customer’s journey. The platform enables a detailed analysis of your customer transactions, customer classification and behavioral prediction, using AI-based algorithms
for targeted communication and personalized offers.

Customer Journey Digitization — Innovative Customer Experience

Your customers will fall in love with you: Regardless of which sales channel, they will experience personal contact and a seamless, innovative shopping experience. Personalized offers, tailored to the customer’s individual preferences, modern contact methods, e.g. location based real-time advertising via push notifications.

"Know Your Customer" using Self-Service-BI

Do you really know your customers? Take advantage of 360° views of every single customer through the integrated Self-Service BI. Discover and define buyer groups and speak specifically to them using individual strategies, such as: Specific product enthusiasts, regular customers, occasional buyers, young customers, new customers.

Marketing Campaign Performance Booster

Data Driven Marketing. Target groups enhance the relevance of your campaigns. Flexible coupons and discount functions increase your marketing action radius. Target groups and marketing automation improve marketing efficiency.

CUJO Facts

USED IN OVER 10 COUNTRIES

MORE THAN 500,000 REGISTRATIONS

MORE THAN 10,000,000 TRANSACTIONS

Anything else?

THAT’S WHY NOT ONLY YOUR CUSTOMERS,
BUT YOU, WILL BE HAPPY WITH CUJO:

CUJO ist GDPR compliant

With CUJO, you can rest assured.
The platform ensures that all GDPR (General Data Protection Regulation)
requirements are met, including marketing permissions and much more.

CUJO can work with all POS systems.

Flexible interfaces allow connections
to a variety of POS systems.

CUJO can basically deal with it all.

Thanks to adapter technology, the slim chameleon among different CRM loyalty platforms easily combines with other systems. Therefore, it perfectly fits into your IT architecture.

CUJO can deal with globalism.

A variety of languages, legal requirements, functional technical systems, different levels of IT, … CUJO offers the requirements to handle the global challenge.

CUJO runs on the cloud.

This is perfect for companies wanting to be, and stay, technology leaders. Innovative services, fast implementation. Flexible and low cost.

Features

CUJO OFFERS THAT AND MUCH MORE:

360° Customer Insights & Analytics

Evaluate the multichannel purchase history of your customers, right down to individual transactions – with a 360° customer and business view.

Loyalty Engine

Reward your customers’ loyalty. They can earn loyalty points with every off-line or online purchase, pay with loyalty points or obtain status benefits.

Customer Classification and Prediction Agent

Make use of the customers’ fully automated and dynamic real-time classification based on criteria you deem important.

Real-time customer touch-point integration

Integrate CUJO into all customer interaction points to create a unified shopping experience.

Coupon Functionality

Quickly and easily create your own discount promotions and play them throughout all sales channels.

Single Sign-On & Social Media Integration

With single sign-on and social media integration, you can give your customers the quickest possible access.

Closed Loop Reporting

Immediate and continuous measurement of the your campaign’s success – from communication start to the final sales transaction.

Best-of-Breed Approach to Campaign Management Systems

With fully automatic near-time adapters, you can integrate your preferred campaign management system easily.

Happy Customers, Happy Clients

LISTEN TO WHAT OUR CUSTOMER VAPIANO SAYS
AND WHY MICROSOFT SUPPORTS CUJO:

CUJO to go

Download the Facts:

Contact

DO YOU WANT TO MAKE YOUR CUSTOMERS EVEN HAPPIER? THEN JUST SAY “YES, I DO!” AND LEAVE A MESSAGE WITH US.